Management Discussion and Analysis

Thanks to our winning strategy underpinned by the five strategic imperatives – prudent growth, customer centricity, digital leadership, operational excellence, and risk management, the Bank has made solid progress in gearing itself to make the most of a fast-evolving future.

Despite challenges, we were able to create value for all stakeholders through careful and practical management of capitals. The information in this section has been structured as follows:

Once again our financial performance has been robust in the face of domestic and global challenges. We are studying the latest technological innovations in digital and mobile banking – adopting the best, while keeping a cautious eye on the risks that come with such rapid developments. The Bank continues to cultivate meaningful dialogue with all stakeholders, acting on their feedback to ensure that the value we derive from them is reciprocated.

We are also exploring new avenues to expand our international business, including across Europe – further diversifying our geographical footprint and risk. During the year, we assessed the competencies and expertise of our employees, providing career advice, and training and development where needed, and moving people with the right skills to key positions – including to our overseas offices.

Our entire business was conducted in a sustainable manner – for instance, through increased focus on our Social and Environment Management System (SEMS) to promote green lending – in order to safeguard the interests of future generations.

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