GRI 102: General Disclosures 2016
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Organisational profile
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102-1
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Name of the organisation
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About the Bank
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102-2
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Activities, brands, products and services
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Principal business activities
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102-3
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Location of headquarters
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102-4
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Location of operations
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About the Bank
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102-5
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Ownership and legal form
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102-6
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Markets served
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About the Bank
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102-7
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Scale of the organisation
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About the Bank, A snapshot of the Bank's profile
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102-8
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Information on employees and other workers
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Winning team
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102-9
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Supply chain
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Suppliers and business partners
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102-10
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Significant changes to the organisation and its supply chain
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Report boundary
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102-12
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External initiatives
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Supporting policy formulation
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102-13
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Membership of associations
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Supporting policy formulation
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Strategy
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102-14
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Statement from senior decision-maker
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Chairman's Statement
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102-15
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Key impacts, risks, and opportunities
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Managing Risk: An overview
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Ethics and integrity
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102-16
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Values, principles, standards, and norms of behaviour
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Brand values
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102-17
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Mechanisms for advice and concerns about ethics
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Ethics and Good Governance
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Governance
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102-18
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Governance structure
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102-19
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Delegating authority
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Management approach
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102-22
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Composition of the highest governance body and its committees
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A proficient Board/Board subcommittees
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102-23
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Chair of the highest governance body
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Board of Directors
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102-24
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Nominating and selecting the highest governance body
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Board nomination committee report
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102-25
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Conflicts of interest
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Dealing with conflicts of interest
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102-35
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Remuneration policies
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Directors' and executive remuneration
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102-36
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Process for determining remuneration
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Directors' and executive remuneration
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Stakeholder engagement
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102-40
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List of stakeholder groups
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How we connect with stakeholder groups
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102-41
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Collective bargaining agreements
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Our sustainability footprint
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102-42
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Identifying and selecting stakeholders
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Connecting with stakeholders
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102-43
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Approach to stakeholder engagement
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How we connect with stakeholder groups
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102-44
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Key topics and concerns raised
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How we connect with stakeholder groups
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Reporting practice
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102-45
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Entities included in the consolidated financial statements
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Report boundary
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102-46
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Defining report content and topic boundaries
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Report boundary, Materiality Mapping
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102-47
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List of material topics
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Material topics for 2017
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102-48
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Restatements of information
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Report boundary
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102-49
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Changes in reporting
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Report boundary
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102-50
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Reporting period
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For the year ended 2017
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102-51
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Date of most recent report
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For the year ended 2016
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102-52
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Reporting cycle
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Annual
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102-53
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Contact point for questions regarding the report
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Contact
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102-54
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Claims of reporting in accordance with the GRI Standards
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Basis of preparation
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102-55
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GRI content index
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102-56
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External assurance
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GRI 200: Economic
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GRI 201: Economic performance 2016
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Financial capital
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201-1
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Direct economic value generated and distributed
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Our sustainability footprint
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201-3
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Defined benefit plan obligations and other retirement plans
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Note numbers 50.1 (b), 50.2 (b)
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GRI 202: Market presence 2016
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Employee recruitment
Remuneration and benefits
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202-1
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Ratios of standard entry level wage by gender compared to local minimum wage
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Our sustainability footprint
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202-2
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Proportion of senior management hired from the local community
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Our sustainability footprint
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GRI 204: Procurement practices 2016
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Building smart partnerships
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204-1
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Proportion of spending on local suppliers
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Building smart partnerships
Our sustainability footprint
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GRI 205: Anti-corruption 2016
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"No" to corruption
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205-1
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Operations assessed for risks related to corruption
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Our sustainability footprint
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205-3
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Confirmed incidents of corruption and actions taken
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Our sustainability footprint
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GRI 300: Environmental
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GRI 302: Energy 2016
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Energy
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302-1
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Energy consumption within the organisation
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Energy
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302-4
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Reduction of energy consumption
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Energy
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GRI 306: Effluents and waste 2016
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Effluents and waste
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306-2
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Waste by type and disposal method
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Effluents and waste
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GRI 308: Supplier environmental assessment 2016
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Suppliers and business partners
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308-1
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New suppliers that were screened using environmental criteria
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Our sustainability footprint
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GRI 400: Social
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GRI 401: Employment 2016
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Employee recruitment
Employee retention
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401-1
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New employee hires and employee turnover
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Graphs-57, 58, 59, 63, 64, 65
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401-2
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Benefits provided to full-time employees that are not provided to temporary or part-time employees
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Benefits for full-time employees
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401-3
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Parental leave
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Table-18
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GRI 402: Labour/Management relations 2016
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Freedom of association
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402-1
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Minimum notice periods regarding operational changes
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Table-21
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GRI 403: Occupational health and safety 2016
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Health and safety
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403-4
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Health and safety topics covered in formal agreements with trade unions
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Health and safety
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GRI 404: Training and education 2016
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Employee development
Employee recognition
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404-1
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Average hours of training per year per employee
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Graphs-67, 68
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404-2
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Programs for upgrading employee skills and transition assistance programs
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Graph-69
Our sustainability footprint
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404-3
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Percentage of employees receiving regular performance and career development reviews
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Our sustainability footprint
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GRI 405: Diversity and equal opportunity 2016
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Diversity valued
Equal opportunity
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405-1
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Diversity of governance bodies and employees
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Table-23
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Graphs-53, 54, 55, 56
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405-2
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Ratio of basic salary and remuneration of women to men
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Table-19
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GRI 406: Non-discrimination 2016
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Code of ethics
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406-1
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Incidents of discrimination and corrective actions taken
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Our sustainability footprint
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GRI 407: Freedom of association and collective bargaining 2016
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Freedom of association
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407-1
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Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
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Freedom of association
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GRI 408: Child labour 2016
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Code of ethics
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408-1
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Operations and suppliers at significant risk for incidents of child labour
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Our sustainability footprint
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GRI 409: Forced or compulsory labour 2016
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Code of ethics
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409-1
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Operations and suppliers at significant risk for incidents of forced or compulsory labour
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Our sustainability footprint
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GRI 413: Local communities 2016
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CSR Trust
Financial literacy and capacity building
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413-1
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Operations with local community engagement, impact assessments, and development programs
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CSR Trust
Financial literacy and capacity building
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GRI 414: Supplier social assessment 2016
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Suppliers and business partners
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414-1
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New suppliers that were screened using social criteria
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Our sustainability footprint
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GRI 417: Marketing and labelling 2016
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Transparent service offering.
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417-1
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Requirements for product and service information and labelling
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Transparent service offering.
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417-2
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Incidents of non-compliance concerning product and service information and labelling
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Our sustainability footprint
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417-3
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Incidents of non-compliance concerning marketing communications
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Our sustainability footprint
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GRI 418: Customer privacy 2016
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Securing sensitive information
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418-1
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Substantiated complaints concerning breaches of customer privacy and losses of customer data
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Our sustainability footprint
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GRI 419: Socio-economic compliance 2016
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419-1
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Non-compliance with laws and regulations in the social and economic area
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Our sustainability footprint
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Non GRI disclosures
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Risk, funding, capital management and business continuity
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Managing risk: An overview
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Digitalisation and channel migration
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Digital leadership
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Bank's CSR activities
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Building sustainable communities
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